FUNimation has updated a bit more on their Senran Kagura DVD/BD release issue where through some retailers – and their own site – they had listed that the OVA shorts would be included. That inclusion was not supposed to be there as they did not get the rights to those OVAs, but it made it through the solicitations. After talking about it and options earlier this week for fans, they’ve come back with a bit more information about what they’re looking to do for fans that are unhappy with the release that they’ve put out:
The error was clerical in nature. We take full responsibility for this error and are taking the following steps:
– We are reaching out directly to all fans who purchased from FUNimation.com to offer a make-good or return with full refund. We will accept returns of unopened AND opened product for either edition of Senran Kagura: Ninja Flash! that were purchased on or before 7/29—our standard return policy will continue to apply to all other products.
– We have confirmed that fans who purchased the product from RightStuf will be able to return it, even if opened.
– The listing on Amazon did not include the error, so we cannot confirm whether they will accept open returns.
– Any fan who opened their product and purchased it from a retailer who will not accept an open return is encouraged to email [email protected]. Please note that we will ask for proof of purchase, such as a receipt.We apologize for the error on our part and any inconvenience this may have caused. Our goal is to continuously earn your trust and be your favorite provider of Anime. This error, while not intentional, is something that we take very seriously. We are taking steps to avoid errors of this nature in the future and to regain your confidence.
